Support Rotaid AED cabinet

frequently asked Questions
All our cabinets only require a short twist to the left to open. The whole cover comes of to provide full access to the defibrillator. The cover is fixated to the backplate via a belt and does not require your attention after opening.

To close the cabinet, place the cover about 15 centimetres to the left (counter clockwise) and then twist to the right until the cover cannot move any further. Please also make sure to enclose the steel hook in the cover when placing the cover when using a Plus, Solid Plus or Solid Plus Heat LED. In the video section on this page a more detailed video can be found regarding the closing of the cabinet.

The alarm is triggered when the cabinet is opened and will sound continuously for 15 minutes. After 15 minutes, it will beep every 5 minutes. On the bottom of the alarm unit, a small red button can be found. When the alarm is sounding, this button can be pushed to temporarily pause the alarm. When the cover is placed back onto the cabinet, a dual tone signal is heard. This signals the alarm is functioning normally again. On the bottom a white volume switch can be found to select the loudness level. When switched to the left, an 84dB loudness is selected. When switched to the right, a98 dB loudness is selected. Two AA-batteries power the alarm system for approximately 24 months and can be found in the materials package.

 

Rotaid Solid Plus and Solid Plus Heat
Use the two long bolts and pre-drilled holes on the top of the backplate to hang the defibrillator via its handle or carrying case.

The Rotaid 24/7 
Place the defibrillator on the platform.
Use the elastic band to secure the defibrillator.


Click here for overview:
Rotaid AED Placement Assistant

 

COVER
The cover needs no maintenance. For a high-quality appearance, you can clean the cover from time to time with a damp cloth to remove dirt and any residual sand.


BACKPLATE
The back plate requires no maintenance.
In the backplate, a rubber ring/seal is mounted to ensure your cabinet is watertight. To make sure this rubber seal ramains flexible, please lubricate the seal at least twice a year with a greasy liquid or spray, please do this once before the summer and once before the winter.


Heating & LED lights
The LEDS burn continuously. This makes your AED visible during the dark hours.

The heater works fully automated and will switch on during cold temperatures thanks to the built-in thermostat and controller. Please make sure the socket that powers the heating device will be
marked to prevent loss of power.

In case of a malfunction, the LEDs will blink.
Your heating device will not work anymore.
If so, contact your official Rotaid AED Cabinets distributor for further assistance.


Alarm System
For optimal performance, replace both AA batteries once every 24 months. Only use Alkaline batteries
for optimal performance and life span.

Heating system
The heating system consumes approximately 150 – 170 kWh per year. Measured in the Dutch climate.

 

A warranty of 2 years applies to all products of Rotaid AED Cabinets.
The following conditions apply to this warranty:


Warranty conditions

• The product is installed according to Rotaid’s installation instructions.

• The product is maintained according to Rotaid’s maintenance instructions.

• The product is bought through certified distribution partners and resellers of Rotaid AED Cabinets.

• For the Rotaid Solid Plus Heat LED and Rotaid 24/7, the warranty applies only if the system is wired, connected and installed according to the instructions and by using the correct installation materials. These materials are packed with the product and include a certified 24 Volt Transformer, connector set and power cord.

• If non-official and after-market accessories, products or services
are mounted / added / used, Rotaid AED Cabinets will not be liable
for the functioning, safety and quality of its products and the warranty
is terminated.

• The Rotaid installation and maintenance instructions are packed with
every product and can additionally be downloaded on our website :
www.rotaid.com/support

 

For warranty claims, please contact us at:

Keizersveld 52d
5803 AN Venray
THE NETHERLANDS

0031- 478 769052
www.rotaid.com
support@rotaid.com

The printed guide is located in the box and provides guidance for a correct installation. For the Solid Plus Heat LED cabinet, an extra installation guide for the connector can be found in the plastic bag (located inside the cabinet together with the connector itself).


Or download here:

Rotaid Solid Plus 

Rotaid Solid Plus Heat 

Rotaid 24/7

The serial number can be found here:

The serial number from the Rotaid 24/7 Module can be found here:

The serial number from the Backplate Solid Plus and Solid Plus Heat LED can be found here:

Our cabinet range consists out of three models. The Solid Plus, the Solid Plus Heat LED and the Rotaid 24/7. Customize your Rotaid to your likings, by choosing your preferred color scheme (transparent green, green, red or yellow), adding an optional audible alarm system or opt for a fully remotely managed solution.

  

We have a Rotaid cabinet for every application or venue.
Click here: Rotaid Comparison table

List of all compatible AEDs for the Rotaid cabinets:

Rotaid Compatible with List

To download the Rotaid 24/7 Brochure go to: www.rotaid247.com/product/#footer
Enter your contact details and you will receive an email with the brochure.

Our cabinets are deployed in a variety of in- and outdoor environments and therefore have to meet the highest requirements when it comes to secure and safe storage of Automated External Defibrillators. With our recent product updates and launch of our Rotaid 24/7 connected cabinet, we asked renowned testing agency EAG Laboratories | A Eurofins Company to run an extensive testing program. This program was conducted in the first quarter of 2020 and focused on dust, ingress, impact and salt-spray protection. The test program was concluded with a radio and signal test, to learn more about the cabinets’ performance when it comes to signal transmittance from and to the cabinet. We are proud to present the results of this program in the following Quality Report.

Check rotaid.com/dealers for our European dealer network. Or contact us directly via info@rotaid.com or +31(0)478 769 052

A list of all compatible AED brands and types can be found and downloaded on www.rotaid.com/support

The best place for a cabinet is in plain sight making it easy to spot in case of a cardiac arrest. Preferably outdoor so the cabinet can be accessed at all times. A power socket is needed and the cabinet needs to be installed on a flat surface to prevent deforming of the backplate. The cabinet can withstand weather conditions but should never hang in direct sunlight.

A Rotaid 24/7 can be installed on multiple places. However, it needs to be installed on a flat suface to prevent the backplate from deforming. Avoid direct sunlight at all times and ensure to maximize shade when finding a suitable location for your Rotaid. It is advised to place it on a visible spot, to ensure quick finding and AED deployment.

The instruction and installation guides can be found and downloaded in PDF format on the dashboard.rotaid247.com or on rotaid.com/support

Installation of the Rotaid 24/7 outdoor cabinet varies per location. For instructions on your installation, download our installation guide on https://www.rotaid.com/support

The Rotaid 24/7 outdoor cabinet comes with a 24 volts, 3.75 A transformator that can be plugged into a regular 220V socket. Instructions for proper installation of the cabinet and its power source can be found in the installation manual on rotaid.com/support

The power consumption is directly related to the specific climate condition. For your reference, the 24/7 cabinet when placed in a moderate climate like the Netherlands or Belgium, uses between 120Kwh and 170Kwh of electricity per year. You can compare the power consumption of a Rotaid 24/7 to a LED television

The Rotaid 24/7 module has a standalone mobile data connection and needs no Wi-Fi or other computer network to establish an internet connection. It runs on 2G or 4G network, depending on the availability.

Follow the instructions on the Rotaid 24/7 voucher that is supplied with the delivery to actívate your account on dashboard.rotaid247.com

The serial number can be found on the white backplate, on the righthand side within the cavity where the AED is placed.

The voucher is supplied with the delivery of the cabinet. This voucher contains an unique number and a QR code that enables access to your personal Rotaid 24/7 dashboard. Activating the voucher will combine the Rotaid 24/7 cabinet to your personal account and subscription.

Go to dashboard.Rotaid247.com to create a personal account and activate the Rotaid cabinet and its subscription using the code specified on the voucher.

No, the rotaid 24/7 module is delivered with a fully operational sim card that has world wide coverage for a mobile data network connection.

The module is compatible with the Rotaid Solid Plus cabinet and the Rotaid Solid Plus Heat cabinet.

Yes, the Rotaid 24/7 outdoor cabinet can be installed on a totem. The instruction manual for installing the cabinet can be downloaded via rotaid.com/support

Light colours can be adjusted via the personal dashboard on dashboard.rotaid247.com

The alarm can either be silenced or set to two different loudness settings via the personal dashboard on dashboard.rotaid247.com

No, The heating system on the Rotaid 24/7 outdoor cabinet is fully automized and ensures proper functioning of the cabinet in combination with the AED in all weather conditions.

No, for visibility purposes the light ring is always on. However, the colour inside the cabinet can be adjusted via dashboard.rotaid247.com

After registration on dashboard.Rotaid247.com, the correct AED can be selected from a drop down list. A list of the compatible AED’s can be downloaded via rotaid.com/support

The brand and type of the AED can be adjusted via the “adjust cabinet” link on your personal dashboard on dashboard.rotaid247.com

It is a personal online platform where you can: adjust one or multiple Rotaid 24/7 outdoor cabinets, check the realtime status of the AED’s or manage automated SMS and email notifications and responders related to occurrences with the cabinet.

Log in with your username and password or create a new personal account on dashboard.rotaid247.com

After registration of your personal account on dashboard.rotaid247.com you are requested to enter the serial number of the cabinet together with the unique code specified on the Rotaid 24/7 voucher that was included in the delivery of the Rotaid 24/7 cabinet. Once the code is submitted your Rotaid 24/7 outdoor cabinet is activated and registered to your account. 

Your Rotaid 24/7 Subscription is activated on dashboard.rotaid247.com. Follow the instructions on the voucher supplied in the delivery of your Rotaid 24/7 outdoor cabinet to activate your subscription and register your Rotaid 24/7 outdoor cabinet.

Follow the instructions on dashboard.rotaid247.com to create a personal profile and set a password. In line with the AVG/GDPR regulations Rotaid does not store passwords. Resetting a password can be done via the same system.

the dashboard allows you to to set specific SMS and email notifications for occurrences with your Rotaid cabinet or inclosed AED. It allows you to create a team of responders that automatically receive notifications in case of an alarm. Lastly, the dashboard allows you to adjust the light and alarm of the cabinet.

The reference box is ment to assist in recognizing a specific cabinet when there are multiple cabinets linked to one owner. The name entered in the reference box is shown in the SMS and email notifications coming from the AED and the list shown on the dashboard. It is advised to enter a name in the reference box that is related to the location of the cabinet. So that users have a clear understanding from which cabinet the notification is sent.

Rotaid and its holding company Trisult b.v. conduct their business in conformation with the GDPR/AVG guidelines and regulations.

With the Rotaid 24/7 dashboard, account owners can appoint the management of a cabinet to an administrator. An administrator is then able to manage notifications and maintenance of a single or multiple cabinet(s). Administrators specify notifications via SMS or email to related specific occurrences with the Rotaid 24/7 cabinet and enclosed AED. SMS or email messages can be sent in relation to maintenance needs of the cabinet (notified users). In addition, SMS or email messages can be sent in case of an emergency whenever a cabinet is opened (responders).

Via dasboard.rotaid247.com users can be added and appointed specific messages related to occurrences with the cabinet or it’s enclosed AED. On the dashboard an instruction manual, specifying how users are added and managed, can be downloaded.

Administrators can be changed via dashboard.rotaid247.com using the “change owner” button. Account owners cannot be changed.

Notified users and responders can be added to the Rotaid 24/7 outdoor cabinet via dasboard.rotaid247.com. On the dashboard you will find a manual specifying how you are able to add users and how you can appoint specific notifications to each user.

Login to dashboard.rotaid247.com to see the real time status of your AED and cabinet. Click the clock icon to view the history and log of the cabinet and AED.

Login to dashboard.rotaid247.com, open the main menu next to the concerned cabinet's title and select manage notifications. This function allows you to add users and specify the type of notification that will be sent to each user. The notification can be sent via SMS or email related to different occurrences with the cabinet and the AED.

The Rotaid 24/7 cabinet has a GPS tracker, its coordinates are sent automatically once the cabinet is activated on dashboard.rotaid247.com. When the suggested GPS location is not completely accurate, it can be amended manually via the portal.

A list of all compatible AED brands and types can be found and downloaded on www.rotaid.com/support

There is no physical connection between the AED and the cabinet. The AED has an autonomous battery and its audible warning system is detected via a special microphone and detection protocol and algorithm.

The strap has a velcro strip and buckle that can be used to firmly strap different AED sizes.

The AED is not physically connected to the cabinet. The AED is equipped with its own battery and does not need any power from the cabinet.

Whenever an AED indicates a failure, it will sound an alarm tone. This tone and its frequency and sequence, is picked up by the cabinet. After detection of the failure, the cabinet immediately sends out a signal to the dashboard that triggers a notification to an appointed user or responder. In order for this system to work correctly, it is crucial that the AED that is placed inside the cabinet is selected in the dashboard. The cabinet will not detect other audible warnings, these are ignored. It will speficilly detect the tone of the AED that has been selected.

Yes, once the brand of type of AED placed in the cabinet is changed, the type and brand can be adjusted on dashboard.rotaid247.com. This can be done as often as needed and requires no hardware changes on the cabinet side.

On rotaid.com/support the Rotaid 24/7 quality report can be downloaded that contains all certifications and registrations of the Rotaid 24/7 outdoor cabinet.

The alarm of the Rotaid 24-7 outdoor cabinet has an 84dB and a 98dB setting. It is also possible to have no alarm sound at all. The loudness of the alarm can be adjusted via the personal dashboard on dashboard.rotaid247.com.

The USB ports can be used to power side equipment that can be stored with the AED inside the cabinet.

The Rotaid 24/7 comes with a pre-installed SIM card that automatically connects to 2G, 4G and CAT M1 network. If the connection is terminated, the cabinet will automatically select an alternative network. The SIM card is activated immediately once the cabinet is connected to electricity.

The black button is a fail-safe system. Pressing and holding the button for 5 seconds places the cabinet in a Maintenance mode, this will disable the alarm and automatic notifications. The button can be used when the cabinet is opened unintentionally. When performing regular maintenance it is advised to place a cabinet in Maintenance mode via the dashboard. Whenever a cabinet is closed it disables its maintenance mode and is placed in regular mode.

This will cause the cabinet not to detect the audible warnings from the AED. Via the portal, the brand an type of AED can be adjusted at all times.

Upon delivery the light is set to green. This is the light that is continually on whenever the cabinet is closed. When the cabinet is opened the light blinks red. When the AED is then removed the audible alarm, when set to on, is sounded. If the cabinet is set to testmode the light shows a rainbow colored pattern. Via dashboard.rotaid247.com you are able to change the default ring color.

Maintenance mode can either be activated on dashboard.rotaid247.com via the wrench icon/button and the blue button “Activate maintenance”. It can also be activitated manually by pressing and holding the black button on the Rotaid 24/7 module for 5 seconds. It is preferable to set maintenance mode via the Dashboard.

Check if the magnet, that is part of the closing system of the cabinet, is in place.

Check in the dashboard if the system is set to the right AED. Selecting a wrong AED can disable communication between the AED and the cabinet.

Check via dashboard.rotaid247.com if the system is set to the right AED. Setting a wrong AED can disable communication between the AED and the cabinet.

Check if the power cable is correctly connected. Double-check the order and proper attachment of the blue (-) and brown (+) connectors to the power cables that come from the transformer unit.

Check if the local mobile network is available and if the cabinet is powered properly.

The device does not have a GPS fix/connection

Check the power cables for proper connection. Double-check the order the blue (-) and brown (+) power cable connections. Also makes sure the transformer unit is properly connected.

Whenever the order (polarity) of the cables is reversed the light, alarm and connection module of the cabinet will not operate.

Confirm with the account owner, administrator or AED partner of the Rotaid 24/7 cabinet wether the right user, phone number, email adress and message type are correctly specified and appointed in the Rotaid dashboard.

Contact the account owner, administrator or AED partner of the cabinet and request to be unsubscribed via the Rotaid 24/7 dashboard.

24 Hours after disconnection of the power, a notification is sent. This is to evade needless notifications when the cabinet is disconnected for short periods of time or power glitches.

 

 

De verzekering dekt de kast en AED 100% in natura. Dit betekent dat de je een nieuwe kast en/of AED krijgt op het moment dat deze beschadigd of gestolen is. Deze verzekering is alleen beschikbaar binnen Nederland en België.

Ga naar Rotaid.com/support en bekijk de sectie 'Zorgeloos Pakket' om staspgewijs te zien hoe je jouw kast en AED verzekerd.

Uitsluitend in Nederland en België.

24/7

To download the Rotaid 24/7 Brochure go to: www.rotaid.com/products/rotaid-247
Enter your contact details and you will receive an email with the brochure.

The serial number from the Rotaid 24/7 Module can be found here:

Videos
Instruction video how to properly open your Rotaid Cabinet
Instruction video how to properly close your Rotaid Cabinet

This video guides you through Rotaid's new application 'Rotaid 3D'.

We show what images you need to trigger the app.
Step by step how to operate the app and what possibilities you have.


Now available in the Apple App-store and Google Play-store.

 

In this video, the new loudness levels of the new alarm systems are demonstrated. There is also a comparison with the previous alarm system. For more information, please visit www.rotaid.com